3 Reasons Why Social Media Matters For Your Business

By Forward Web 05 September, 2016


In today’s day and age, marketing your business on social media is imperative in order to succeed in this competitive market. A large percentage of marketers agree that social media is important for successful business growth but, if you are not sure why, keep reading because Forward Web shares 3 reasons why social medial matters for your business in this article!



Reason #1: Increased Traffic to Your Website

One of the greatest struggles for a digital marketer is getting people to your site and keeping them there. The advantage of using social media is that it has the benefit of directing people straight to your site. For instance, Forward Web writes blogs regularly which are then shared across a selection of social sites and all links lead back to our website. Each interaction pushes that content in front of more people and this results in more opportunities for people to find our website.

You too can accomplish the same results by implementing this process. A lot of the social profiles now have the option to adding a link back to your website too. For example, Facebook and Instagram now encourages this connection with the implementation of the call-to-action button that links people directly to your app or website. Bottom line, the goal is to increase traffic to your website.



Reason #2: Increase Your Brand’s Exposure And Authority

For people to be more aware of your company, it is important to have a strong social presence and to constantly be engaging. Social media makes it possible to demonstrate not only that you exist but also that your business is functional and responsive, with current, interesting and relevant things going on. A simple share or retweet from your followers can change the way the message is delivered. This helps increase your brand’s exposure and authority tremendously as it amplifies your message, thus exposing you to more people.



Reason #3: Social Media Provides An Avenue For Contact and Feedback

As a business, social media is a fantastic and effective avenue for contact and feedback, it really opens up some doors of opportunity that might not have otherwise been available. This is a real opportunity to not only understand your customers’ experiences and quickly respond to their concerns or complaints, but it also helps you understand how your business is perceived. This information is a essential to make any necessary adjustments for constant and regular growth.

One of the reasons why so many people rely on social media nowadays is because users know they will get a speedy response through social media. It is pretty standard for customers to expect a reply within an hour and with that in mind it is important to monitor your accounts regularly. Feedback is highly useful and welcomed (even if it’s not always what you want to hear). In fact, unhappy customers could be considered a great opportunity for improvement and growth, after all, wouldn’t you want to know if a customer is unhappy or if your business has a problem? Think about it, if you can turn an unhappy customer around, they will be completely satisfied with the experience and be more inclined to spread the word.



As you can see, social medial can play a major role in the success of your business. Not because it can be used to push your way to the top of the results page but because it allows you to engage with your audience and build strong, long-term relationships, listen and respond to trends and feedback, and make and share amazing content. It takes some patience but the process is well worth the investment because over time, your influence will increase as people will find value in what your business offers. Would you like more information on this topic? Contact Forward Web today!




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